How Can We Help You?

At Cryobites, we strive to make your shopping experience as convenient as possible. To ensure seamless transactions, we offer a variety of payment options, including major credit cards, debit cards, and PayPal. Rest assured that our checkout process is secure and encrypted to protect your personal information. If you encounter any issues or have questions about payment methods, our dedicated customer service team is here to assist you every step of the way. Simply reach out to us via email or phone, and we’ll be happy to help resolve any concerns promptly. Thank you for choosing Cryobites for your freeze-dried treats!

At Cryobites, we strive to deliver your gourmet treats to you as quickly and efficiently as possible. Our standard shipping time for regular orders is estimated to take anywhere from 3 to 5 business days, depending on your location. For larger orders or events, we kindly request a minimum of 2 weeks advance notice to ensure that we can accommodate your order and provide the highest quality treats for your special occasion. To secure your event booking, we require a 50% deposit of the total order price to be paid in advance. This deposit is non-refundable and helps us allocate resources and plan accordingly to make your event a success. If you have any questions or special requests regarding shipping or event planning, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way. Thank you for choosing Cryobites for your treat needs!

At Cryobites, we take pride in crafting high-quality freeze-dried treats that are sure to delight our customers. Due to the nature of our products and for food safety reasons, we regret to inform you that we cannot offer returns or exchanges on purchases. However, we are committed to providing exceptional customer service, and we will do everything possible to address any concerns you may have regarding our products. Our rigorous quality control program ensures that our treats meet the highest standards of reliability and freshness. If you have any questions, issues, or feedback about your order, please don’t hesitate to reach out to our customer service team. We’re here to assist you and ensure your satisfaction with every purchase. Thank you for choosing Cryobites for your freeze-dried treat needs!”

At Cryobites, we are committed to delivering the freshest and highest quality freeze-dried treats to our customers. To ensure the optimal freshness and crispiness of our products, we take special care in packaging and handling.

Each of our fruit products is carefully enclosed with an oxygen absorber to maintain freshness and preserve their delightful crunchiness. We recommend that customers keep their treats away from direct sunlight and store them in a cool, dry place.

For best results and to retain maximum crispiness, we advise sealing the packaging tightly after every snacking session. This helps to prevent moisture from affecting the texture and flavor of our delicious treats.

If you have any questions or concerns about the care and storage of our products, please don’t hesitate to reach out to our customer service team. We’re here to ensure that you enjoy every bite of your Cryobites experience. Thank you for choosing Cryobites for your freeze-dried treat needs!